Frequently Asked Questions

cutnSHOVELdesignadmin Lawn Care, Pet Waste Removal, Snow Removal 0 Comments

We have made it easier than ever to find answers to your questions. If you have a question not listed below please feel free to comment on this post and we will ensure it is answered .

Q1 – How often do you recommend service/s ?

Scoop –  We recommend pet waste removal be completed once or twice per week depending on the number of dogs you have but can come as often as required.

Cut- We recommend you cut your grass at least once weekly but biweekly cuts are the most beneficial for a healthy lawn.

Shovel – It is required by the City of Calgary to shovel within 24 hours of a snowfall or once every 24 hours for continual snowfall and we follow this rule for snow removal customers.

Q2 – Is there a contract I have to sign ? 

Scoop/Cut – We operate on a month to month basis for Pet Waste Removal and Lawn Maintenance . There is no contract or long term commitment required .

Snow Removal – This service is contracted and entitles you to daily snow clearings on a month to month basis with no extra charges.

Q3-  Is there an extra charge for your first visit ?

Scoop- If your yard has not been cleaned for over 2 weeks there is an initial cleanup fee.

Cut – There is an extra charge on the first cut if the grass is over grown and needs to be taken down quite a bit.  We recommend cutting no more than a third of the grass blade at a time.

Shovel – There is an initial clean up fee for snow removal if there is hard packed snow that needs to be scraped and cleared.

Q4 – Is it possible to have a one-time only service ?

Absolutely ! Just give us a call and we can arrange a special cleanup .
 

Q5- Do I have to be home for your services?

You are not required to be home for any of our servicing.
 

Q6-  Can I put my services on hold or are they transferable?

You got it ! Just give us a call and let us know so we can put your services on hold and or discuss transfer of credit .

Q7- What happens if it rains or there is a heavy snowfall on my service date?

Our crews try to work through any type of weather but there are exceptions.  If there is a torrential storm (snow or rain)  your service will be pushed to a later day that week or to your regular day on the following week. You will never be charged for the service that has been skipped.
 

Q8 – How can I pay you ?

We accept payment via Cash, cheque, credit or email money transfer to alex@scoopcutnshovel.com.
 

Q9 – Do you have a referral program ?

Yes. If you refer a client you get 15% off of your next purchase. Just give us a call with your referral and if they sign up we will credit your account.
 

Q10 – How do I sign up ?

Call or Text 403-818-5973
              sarah@scoopcutnshovel.com

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